Privacy Policy

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At Excalibu Bow Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. As precision archery specialists serving Olympic competitors, hunters, and recreational archers worldwide, we understand the importance of trust when purchasing high-performance equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website excalibubow.com.

1. Information We Collect

We collect information to provide better services to all our archery customers:

Personal Information You Provide:

• Order Information: Name, shipping address, email, phone number, and payment details when purchasing bows, accessories, or packages
• Account Information: Username, password (hashed), and preferences for registered users
• Communication Data: Messages through contact forms, emails, or customer service inquiries
• Professional Details: For team/club orders, we may collect organization information

Automatically Collected Information:

• Device & Usage Data: IP address, browser type, operating system, and browsing behavior
• Transaction Data: Purchase history, products viewed, and cart activity
• Location Data: Generalized location for currency conversion and shipping estimates

2. How We Use Your Information

Your data helps us deliver the precision service archers expect:

• Process orders for compound bows, crossbows, and specialized archery equipment
• Provide customer support for technical questions about ILF systems or bow configurations
• Improve our product offerings and website experience for competitive and recreational archers
• Prevent fraud and enhance payment security for high-value transactions
• Send order confirmations, shipping notifications, and service-related communications
• Conform to legal requirements regarding archery equipment sales

3. Data Sharing & Disclosure

We treat your archery data with the same precision as our equipment:

• Service Providers: Trusted partners for payment processing (Visa/MasterCard/PayPal), shipping carriers, and IT services – all under strict confidentiality agreements
• Legal Compliance: When required by law regarding specialized archery equipment or cross-border transactions
• Business Transfers: In case of merger or acquisition, with appropriate privacy protections
• Never Sold: We do not sell archery customer data to third-party marketers

4. Data Storage & Security

We protect your data with military-grade precision:

• All transactions encrypted with 256-bit SSL technology
• PCI-DSS compliant payment processing with no stored card data
• Secure servers located in the United States
• Regular security audits and access controls
• Data retention only as long as necessary for legal or operational needs

5. Your Privacy Rights

Archers worldwide have control over their data:

• Access & Correction: Request a copy of your data or update inaccuracies
• Deletion: Request erasure of personal data where permissible
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data in certain circumstances
• Portability: Request your data in a machine-readable format

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use these tools to enhance your archery shopping experience:

• Essential Cookies: Required for shopping cart and checkout functionality
• Performance Cookies: Help improve site speed and navigation
• Analytics Cookies: Understand how archers use our site (Google Analytics)
• Advertising Cookies: Show relevant bow equipment offers (opt-out available)

Manage preferences through your browser settings or our cookie consent tool.

7. International Data Transfers

As a global archery supplier (excluding some Asian/remote regions), we:

• Use standard contractual clauses for EU/UK data transfers
• Comply with applicable data protection laws
• Provide currency conversion transparency at checkout

8. Children’s Privacy

Our products and services are not directed to minors. We do not knowingly collect data from children under 16 without parental consent.

9. Policy Updates

We may update this policy as our archery services evolve. Significant changes will be notified via email or website notice.

From Olympic recurve risers to hunting crossbows, we protect your data with the same precision we apply to our archery equipment.