Frequently Asked Questions
Welcome to Excalibu Bow Shop’s FAQ section. As precision archery specialists, we’ve compiled answers to your most common questions about our premium bows, accessories, and services. Whether you’re an Olympic recurve competitor or a crossbow hunter, find the information you need below.
Product Questions
Q: What types of bows do you specialize in?
A: We carry a full range of high-performance archery equipment including compound bows, ILF Olympic recurves, hunting systems, and crossbows. Our selection spans from beginner packages to professional-grade Formula risers and precision cable components.
Q: How do I choose between recurve and compound bows?
A: Olympic-style recurves (like our ILF systems) are ideal for target shooting, while compound bows offer more power for hunting. Our technicians can guide your selection – email [email protected] with your experience level and intended use.
Q: Do you sell complete bow packages?
A: Yes! Our compound bow packages include everything needed to start shooting. We also offer custom configurations for competitive archers needing specific cable guards, cams, or draw stops.
Shipping & Delivery
Q: What shipping methods do you offer?
A: We provide two specialized options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after 1-2 day processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after 1-2 day processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
Q: How do you protect bows during shipping?
A: Our bow technicians use professional protective materials ensuring safe transit. We specially secure limbs, cams, and temperature-sensitive components – the same care we’d want for our own competition gear.
Q: Why are some crossbow models restricted?
A: Certain regions have regulations on crossbow shipments. Contact us before ordering at [email protected] for specific country information.
Returns & Warranty
Q: What’s your return policy?
A: You may initiate returns within 15 days of receipt. All return shipping must be arranged through our customer service to ensure proper handling of archery equipment. Contact us for authorization and instructions.
Q: Can I return customized bow setups?
A: Custom-configured systems (like ILF limb/riser combinations) may have modified return policies. We’ll clarify this during the ordering process for specialized setups.
Q: My bow arrived with damage – what now?
A: Immediately email [email protected] with photos of the packaging and damage. Our shipping specialists will expedite a resolution, including replacements when necessary.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems for your protection.
Q: Is my credit card information secure?
A: Absolutely. We use industry-standard SSL encryption and never store complete payment details on our servers. You may also choose the additional security of PayPal checkout.
Q: Do you offer payment plans?
A: Currently we don’t offer installment plans, but our free shipping on orders over $50 helps offset costs when building your ideal archery system.
Technical Support
Q: How do I adjust ILF limb alignment?
A: Our bow technicians provide free email support for setup questions. Include clear photos of your equipment and describe any tuning issues at [email protected].
Q: What maintenance does my crossbow require?
A: Regular rail lubrication (using our specialized compounds) and string care are essential. We can recommend specific maintenance schedules based on your shooting frequency and environment.
Q: Can you help choose accessories for noise reduction?
A: Certainly! Our cable slides, dampeners, and specialized string systems can significantly reduce vibration. Tell us about your bow model and we’ll recommend the most effective noise-reduction upgrades.
Still have questions? Our archery specialists are ready to assist with any technical, shipping, or product inquiries. Contact us at [email protected] or call +1 (423) 355-XXXX.
From Olympic dreams to hunting adventures, we’re committed to delivering more than equipment – we deliver performance potential.